Nowadays, one of the main aspects that defines the financial sector is the high level of competitiveness, together with the technological and operational strategies. This situation has driven banks and savings banks to redefine, in recent years, the financial market, building their growth on the diversification of their products and services, making

 considerable efforts to strengthen their client policies and reach higher deduction rates, maintaining at all times a low cost structure that allows them to be competitive with the other agents that operate in the banking environment.

The Servinform Group offers financial institutions a

productive and technological structure, together with the personnel, designed and equipped to meet their requirements, offering as a guarantee their experience managing projects involving Administrative and Documentary Support, Technical Assistance and Management of Client Affairs.

The Public Sector is immersed in an important transformation of its internal structures and operational procedures, aiming for a more agile and less bureaucratic public service, closer to the customer and adapted to the new information and communication technologies.

Its commitment with the development of the Information Society, not only in the private and

business sectors, but in the Public Sector too has led the Servinform Group to work in the most innovative projects designed by National, Regional and Local Organisations.

Putting this approach into practice, during recent years, the Servinform Group has managed to reach a prominent place working for  Public Administrations,

having been awarded Certified Approvement from the Regional Government of the Junta de Andalucía.

The company offers specific solutions for the sector focused mainly on making administrative procedures more flexible and adapting technology for its Information Systems.

The Energy and Utility Sectors are immersed in a liberalisation process that has  led companies who supply electricity, water and gas to redesign their businesses in order to broaden their competitiveness in an ever-changing market.

The permananent collaboration of the Servinform Group with important companies from the water and

electricity supply sector has enabled it to gain a deep knowledge of the specific needs of the sector and design service and technological solutions more adequate for the businesses´ return, allowing them to successfully adapt to the liberalisation process.

The main benefit Servinform offers the Utility Sector is aimed at developing and executing a higher quality

Clients Policy via a Outsourcing Services which allow these companies to develop a more intense, close and personalized Client Management, avoiding high structure costs that reduce their businesses' return.

Among the solutions designed for this purpose, the Servinform Group stands out for its quality and professionalism when it acts as a partner who helps its clients achieve success.

During its career, the Servinform Group has worked with companies who focus their activity on fields as close as Industry, Food and Agriculture, Shopping Centres, Transport and Distribution or the Tertiary Sector. The Company’s experience managing projects in such varied areas has allowed it to develop a series of schemes, that although they have a generic nature, they are, at the same time,

easily adaptable and adjustable to the demands of each business and structure.

In the same vein, focusing on a better client service, seeking their satisfaction and the continuation of their relation with the Company, has led these firms to invest in systems and solutions that allow them to increase the quality of their customer service policies.

The Servinform Group contributes to this task with services focused on flexibility and the improvement of communication channels between companies and their target market.