Information Systems have become the backbone of the most important institutions and businesses. The importance given to them means that organisations have to provide themselves with the optimum technological  resources that guarantee the introduction and establishment of computerised platforms that adapt best to the daily activity of each company.

In this respect, the Systems and Communications Area provides companies and institutions with a comprehensive

solution carrying out the Design, Equipment, Introduction, Setting Up and  Checking of the Information System structure. The Group pursues one common target in  every project: to give its clients access to the most innovative technologies and resources available. This guarantees a high performance level of the Information Systems and Technological Platforms, thus improving efficiency and productivity.

The Servinform Group provides the necessary components to set up any particular Information System, designing answers that are flexible, operational and efficient regarding Connectivity, the Hardware Platform and the Software Platform.

In this respect, it offers a wide range of answers in the Technical Infrastructure area: Supplying, Installing, Configuration and Setting Up of servers and peripherals. It also offers answers for cabling voice/data, security systems and the integration of remote control posts.

Servinform Analyses

The infrastructure installed in the client´s Information System, identifying and defining the working and compatibility capacities so the processes are carried out correctly . We also look  at the possible future needs of systematisation and connectivity.

Servinform Assesses

About the most adequate equipment options to set up your new technological structure or  about adapting your resources, designing and equipping each workstation and each link-centre  with the programmes, licences, equipment and communication tools that are necessary and flexible.

Servinform Performs

The installation, configuration, setting up and verification of the correct  working order of each of the hardware and software elements that are part of the technological platform  defined by the client.

Servinform maintains

Via Preventive, Corrective, Perfective, Evolutive, Predictive and Normative actions applied on the multibrand hardware and software in order to guarantee an uninterrupted working capacity of the systems.

Aware of the fact that organisations need an infrastructure network capable of handling the data traffic they produce and guarantee an effective real time consultation of the information, the Servinform Group assesses its clients on the design of networks that are robust, flexible, agile and safe when consulting or transfering data.  This happens both inside the corporation and with the external agents it interacts with, wherever they are physically or geographically.

Within this set of answers the Consultancy  work of the expert personnel is essential in  these

Communication Projects, always with the future in mind, constantly evaluating the performance of the installed systems and developing answers for the system’s expansion or for existing problems.

There is also a Technical Assistance service carried out by personnel specialized in configuring and running network infrastructures, guaranteeing an optimum performance of the installed components and connections, and answering for the expansion and updating requirements that derive from the organisation’s natural evolution.

As an experienced supplier  of corporate management services, the Servinform Group supplies, installs and configures all the necessary hardware and software components that guarantee the success of setting up web sites and communication centres for its clients (Quick and reliable internet access).

In order to meet this target an expert team of professional’s check that the answers set up for each client don’t develop flaws or interruptions, they also  update them with the latest technological advances  or adapt them to the demands of each organisation.

Servinform´s  main guarantee in these projects is the technical personnel who attend and assist businesses during the stages of instalment, configuration, setting up and   maintenance of the Information and Communication Systems. The training, multitask profiles and highly contrasted experiences bring together a professional assistance and a quality service, whichever the area.

24 hour assistance to solve however many questions or  incidents that occur to the clients while using their resources or applications, is carried out by the `tailor made´ Technical Assistance service:

• On the telephone from the Help desk Centre.

• On the spot assistance from technical staff at the clients office.

• Resident technical assistance for lengthy periods. This solution improves the service standards rendered to the client, benefiting at the same time of substantial cost reductions.

• Maintenance contracts with immediate personal attendance agreements.