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Customer Service

Constant growth
and reinvention

We can anticipate our clients’ needs by offering them innovative solutions using the latest technology on the market.

At Servinform, we develop tools and processes that help companies become benchmarks in their industry.

Customer Service

Constant growth
and reinvention

We can anticipate our clients’ needs by offering them innovative solutions using the latest technology on the market.

At Servinform, we develop tools and processes that help companies become benchmarks in their industry.

Professional agents backed by a robust infrastructure and the most cutting-edge technology.

Our hallmark is our excellent customer service. We are specialists in providing bespoke, multilingual and professional services. We are committed to an omnichannel solution with a view to managing our customer service in a unified manner.

We find, train and retain the talent with the greatest potential on the market, capable of providing a differential service throughout the Customer Journey. Technical knowledge, service efficiency and high emotional intelligence are the cornerstones of our Customer Service.

Endorsed by the quality controls that we are periodically
subject to in order to continue growing.
The benefits we provide you: 

We guarantee efficiency by delivering specific training to our professionals in each area, service and level of hierarchy.

We ensure availability by putting in place contingency plans with every possible setback in mind that could disrupt service, from minor outages to natural disasters.

We are constantly innovating in terms of solutions and technologies, either by integrating new channels or maximising the effectiveness of existing ones.

Key functionalities

The figures speak for themselves...

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Millions of calls handled per year